Shipping and Delivery

Thanks for your order, we always try to deliver your order as soon as possible. We offer a variety of international shipping services, including regular postal service and express delivery.

Shipping fees vary based on weight and destination.

Customers can view specific shipping costs and select their preferred method at the checkout.

Please check the shipping information as follow.

Delivery Time

Total Delivery Time=Processing time + Shipping time

Processing Time

Usually, we need 1-4 business days to process your order after the order is confirmed.

Shipping Carriers And Shipping Time

We have multiple options for international delivery, depending on where you’re situated in the world. You can check the shipping method accordingly at the checkout page.
1. Epack: 1-4 Processing Time+ 7-20 Shipping Time （Total : 8-24 business days）
2. Express Shipping(DHL/ Fedex ) : 1-4 Processing Time+ 3-7 Shipping Time （Total : 5-11 business days )

You can check the shipping time of different shipping ways on the checkout page.

The shipping time is for reference only, and the actual transportation time shall prevail.

Please note that orders may be delayed due to customs clearance.

Remote Addresses

If your delivery address is a remote address (confirmed by the logistics provider), we will contact you to pay the additional remote freight or change the shipping way. Otherwise, we will cancel your order and provide you with a refund.

Order Tracking

You will receive an email notification to the email provided to us confirming the shipment after your package is shipped.

The email will provide you with the tracking number for your package and a link to the shipping carrier’s website.

Or you can check the shipping information on 17track.net.

Once your order has shipped, we are unable to modify or expedite the shipping process.

It is the customer’s responsibility to track and manage the successful delivery of the order.

Please note that we are unable to conduct order surveys on orders that are more than two weeks past the delivery date.

Shipping Delays

Potential delays can occur due to public holidays, peak seasons, adverse weather, flight availability, staffing shortages, temporary closures, and customs inspections. We do not assume responsibility for delays caused by unforeseen events beyond our control.

Refunds for delays will only be considered if an official investigation confirms loss during transit.

If your order exceeds the estimated shipping time by 5 days, please promptly contact the local shipping company for verification.

For real-time delivery updates on international orders, including potential delays, customs clearance, and attempted or final delivery, we highly recommend using the local postal tracking service in your country or region and the tracking provided by Express or China Post.

Customs and Duties

While we strive to maintain lower international shipping costs, please be aware that we cannot control the duration customs authorities hold your package. Import fees in your country/region are beyond our control, so all orders do not include any customs fees, tariffs, or taxes.

All international orders are shipped Delivery Duty Unpaid (DDU). Customers are responsible for paying all customs fees or hidden charges imposed by the destination country/region.

Shipments refused due to non-payment of customs fees will not be eligible for a refund.

Lost Packages:

All packages are insured by the shipping company, and if a package is lost, you will receive a 100% refund.

Lost or Damaged Packages:

We are not responsible for lost or damaged packages. If your package is lost or damaged during transit, please contact the carrier to file a claim.

Out-of-Stock Policy:

In our store, we make every effort to ensure that all products listed on our website are in stock and available for purchase. However, unforeseen circumstances may lead to products becoming temporarily out of stock. In such cases, we have the following policies:

Notification:

If a product is out of stock after an order is placed, we will promptly notify the customer. Options will be provided, including canceling the item for a refund or selecting an alternative product.

Substitution:

If the customer chooses to wait for the item to become available or opts to replace it with another product, we may offer a similar or upgraded item as a substitute. We will communicate with the customer and provide options to accept the substitute or cancel the order for a refund.

Communication:

We will keep customers informed throughout the process, providing timely updates on the availability status of the product.

Exceptions:

In certain circumstances beyond our control, such as manufacturer discontinuation, where a product may be permanently out of stock, we will issue a full refund to the customer and apologize for any inconvenience caused.