FAQS
Q: Where can I find the size chart?
A: Size charts vary for individual products, please refer to our Size Chart by clicking the “Size Chart” tab on the product page.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 5 hours after placing your order via online chat or email us your request to support.
Q: Do FashionHanfu accept size exchange?
A: We accept size exchange request within 7days after signing up the package. We will not cover the shipping fee for size exchange.
Q: What kind of payment methods do you accept?
A: We accept PayPal, Visa, MasterCard now.
Q: Are my privacy and personal information secure on your site?
A: FashionHanfu strictly abide by the GDPR policy for your privacy security. Please review the full details on how we protect your privacy and personal information by visiting our privacy page.
ORDER STATUS
Q: How do I check on the status of my order?
A: You will receive emails after checkout and after shipping. Which also include your order tracking number and shipping carrier.
Q: Why was my order cancelled?
A: To avoid fraud transaction, your IP address/billing address/shipping address will be automatically detected by our system. Your order would be cancelled if there is a risk of fraud transaction. Please contact the bank account of your card issuer for more details if your order was cancelled.
SHIPPING
Q: How do I track my shipping status?
A: The tracking number and shipping carrier info will be sent to your email account as soon as your package is shipped. Or you can just contact our customer service team via email or online chat.
Q: What should I didn’t receive my package for a long time?
A: Send a request to support with your order number included and we will do a detailed investigation with your shipping carrier.
RETURNS
Q: How can I return my product?
A: We accept full refund if there are any quality issues only. Simply send us a digital proof and return the package back after mutual agreement. We will do a full refund and cover your shipping cost after receiving the package.
OTHER
Q: I am a reseller, I would like to buy many pieces of your item, what’s the wholesale price?
A: Hi, thanks for your inquiry, if you would like to buy large quantity, please send email to us support, we will give you the best price, thanks!